From the age of four, he knew he wanted to be in the hotel business. Former ritz carlton president horst schulze talks about. Horst schulze is a highly sought after keynote speaker for numerous global businesses and organizations. Most everyone knows horst schulze as the man who defined the luxury hotel experience through his long tenure as president of the ritz carlton hotels. Industry luminaries regard horst schulze as the leading hotelier in the world, but his. Horst schulze is a unique and outstanding former president of ritz carlton. Ritzcarltongrunder horst schulze schaffte es vom tellerwascher zum millionar. Former ritzcarlton president horst schulze on the travel industry.
A nononsense guide to becoming the best in a world of compromise. Fresh faith, fresh power, and you were made for more. Horst schulze, cofounder of luxury hotel chain the ritzcarlton. Lessons in customer service from the ritzcarltons horst. A legend and leader in the hotel world, horst schulze s teachings and vision have reshaped the concepts of service and hospitality across industries. Ritzcarlton founder horst schulze on creating a gold standard. Horst schulze talks about his book, excellence wins and explains why. Ritzcarlton company cofounder horst schulze on how ritzcarlton. This book is a mustread for every manager, executive, and anyone who. Horst schulze was the cofounder of the ritzcarlton hotel group and is currently the founder and ceo of capella hotel group. Dean merrill is the author and coauthor of 46 books, including sinners in the. Schulze s professional life began more than 65 years ago as a servers assistant in a german resort town. The man who cofounded the ritzcarlton company had as unlikely of a journey as youll find considering his upbringing. If there were ever an unlikely person to make waves in the hotel industry, it would have been horst schulze.
Jim collins, author of good to great, coauthor of built to last. It was under his leadership that the ritz carlton hotel company became the. Former ritzcarlton president horst schulze on the travel. That following monday he began looking for an office.
1077 308 1347 1680 654 190 1356 1617 774 342 1079 1352 515 980 1475 883 623 1226 797 1161 75 343 246 1187 191 654 634 939